FAQ

Q: What do you use to give your products scents?

A: We only use essential oils to scent all of our 'on body' products such as beard oils and soaps. All of our other products are also scented using essential oils, unless otherwise specified. For example, something like a candle or wax melt that isn't intended to be put on the human body may be scented with a fragrance oil that is derived from essential oils. The benefit to a fragrance oil in this case would be a stronger more long lasting scent. 

Q: I see some of your labels include palm oil and others don't, why is that? 

A: One of aspects I enjoy most about creating these products is that I have complete say over the ingredients that go into each one. Therefore, as my own knowledge grows, my recipes may adapt to reflect that learning. When I first started making soap, I wasn't aware of the environmental impact that the cultivation of Palm Oil has on Orangutan populations and their natural habitat. Since learning this, I first started using RSPO Palm Oil from certified vendors. Now I am reformulating all of my soap recipes without using palm oil at all. It's all about progressing towards a better future with the right intentions. 

Q: Do you test on animals?

A: No. We are and always will be, a cruelty free and vegan business. 

 

Q: Do you accept returns?

A: Due to the hygienic nature of the products we sell, we are unable to accept returns or exchanges. Our goal is always provide an excellent service for our customers - if there is an error with your order or an item was damaged in transit, please contact us by email at bar@petalapothecary.com

 

Q: I bought an item listed for pre-order, when should I expect to receive it?

A: Products listed for pre-order will always be expressly labeled as ‘Pre-order Only.’ Lead times will vary based on the type of product and cure/production time required. In the product description a release date will be listed which when products will begin shipping.