FAQ

Q: What do you use to give your products scents?

A: We only use essential oils to scent our products.

Q: I see some of your labels include palm oil and others don't, why is that? 

A: When I first started making soap, I wasn't aware of the environmental impact that the cultivation of Palm Oil has on Orangutan populations and their natural habitat. Since learning this, I first started using RSPO Palm Oil from certified vendors. Now I am reformulating all of my soap recipes without using palm oil at all. One of aspects I enjoy most about creating these products is that I have complete say over the ingredients that go into each one. So as my own knowledge grows, my recipes will adapt to reflect that learning. It's all about progressing towards a better future with the right intentions. 

Q: Do you test on animals?

A: No. We are and always will be, a cruelty free and vegan business. 

 

Q: Do you accept returns?

A: Due to the hygienic nature of the products we sell, we are unable to accept returns or exchanges. Our goal is always provide an excellent service for our customers - if there is an error with your order or an item was damaged in transit, please contact us by email at bar@petalapothecary.com

 

Q: I bought an item listed for pre-order, when should I expect to receive it?

A: Products listed for pre-order will always be expressly labeled as ‘Pre-order Only.’ Lead times will vary based on the type of product and cure/production time required. In the product description a release date will be listed which when products will begin shipping.